Job Description

The Barista is responsible for assisting customers and providing a great customer service. The Barista must be a quick learner with the ability to remember ingredients, prepare quality beverages, and fill customer orders. The associate must have the ability to greet customers, build relationships, and work effectively in a team environment. This position also requires the ability to keep and maintain a clean and sanitary work environment. Respond to customer concerns and requests, and ensure all bookstore property and personnel are secure. Key Areas of Responsibility:

• Prepares quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Also, follow health, safety and sanitation guidelines for all products.
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Follett Starbucks Cafe.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard, and set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create a quality customer environment during each shift.
• Maintains regular and punctual attendance.
• Follows Starbucks operational policies and procedures, including safety and security, to ensure the safety of all partners during each shift.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude by building relationships and connecting with the customer.
• Discovers and responds to customer needs in a timely manner.
• Stocks products and maintains shelves/stock, organize and arrange books and merchandise as appropriate.
• Lift and carry boxes, books, and other merchandise. Follett

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