Job Description

Job Title: Branch Manager

Company: Trident Service Group

Location: Hershey, PA

Company Description:

Trident Service Group is a premier swimming pool service, retail, and construction company enabling backyard entertainment. Founded on a legacy of family-owned businesses dating back to the 1960s, we are committed to delivering exceptional customer service and top-quality solutions. From custom pool construction to expert maintenance and retail offerings, we take pride in providing personalized care and building lasting relationships with our clients. Our service portfolio covers the complete pool & spa category including repair, cleanings, seasonal openings & closings, new construction, and renovation. At Trident, customer satisfaction is at the heart of everything we do. We operate as a family of brands across the Mid-Atlantic region.

Position Summary:

We are seeking a hands-on, people-first leader to oversee the daily service and construction operations of Valley Pools, a member of the Trident Service Group family. This role offers a unique opportunity to lead branch operations, drive growth, and maintain our A+ customer service reputation. The ideal candidate will have an ownership mentality, a passion for leadership, and a strong work ethic to help shape the future of our business. Our industry is evolving, and this individual will preferably have experience with customer service-oriented IT systems, change management and championing new initiatives. However, no prior pool service experience is required.

Requirements

Key Responsibilities:

Leadership and Team Management:

· Oversee service and construction staff in partnership with the service manager, ensuring accountability for exceptional service quality and response times.

· Lead new build construction and renovation sales staff to close new business and achieve monthly targets.

· Directly manage office staff in support of field operations and projects.

· Recruit, train, and manage employees to foster a collaborative, high-performing culture.

Branch Operations:

· Oversee dynamic field service scheduling and ensure adherence to company operational standards.

· Manage and contribute to back-office functions, including invoicing, bookkeeping and HR, as necessary.

· Assist with inventory management and purchasing.

Financial Oversight:

· Take ultimate responsibility for the branch’s P&L, monitoring financial performance and key metrics.

· Implement strategic plans to grow revenue, control costs, and drive profitability.

Customer Service:

· Uphold and enhance our reputation for fast, friendly, and reliable service, including via online reviews.

· Serve as a hands-on leader who ensures customers receive the highest level of care and satisfaction.

· Go above and beyond to address customer needs and deliver outstanding satisfaction for escalated issues.

Strategic Growth:

· Implement plans to expand the branch’s market presence.

· Identify and communicate opportunities to improve processes, enhance services, and drive innovation.

· Develop local voice of the customer knowledge to execute growth strategies tailored to your market.

Qualifications Based on Your Background:

· Customer-Centric Leader: A strong commitment to providing exceptional customer service that exceeds expectations while leading a diverse team of +20 individuals for +5 years. Strong communication and people skills; able to lead field techs and office staff alike.

· Entrepreneurial Spirit: A motivated self-starter with a passion for driving results and growing the business. Experience with budgeting, scheduling, and customer service.

· Ownership Mentality: A long-term thinker who acts as if the branch were their own business. This role includes a profit-sharing compensation component to reward growth and success.

· Work Ethic: A self-driven professional prepared to work extended hours and weekends during peak season.

· Problem-Solving Skills: A confident decision-maker who can multitask in a fast-paced environment. Comfortable balancing office work with hands-on field visibility.

· Culture Guardian: A team player who leads by example, fosters trust, and inspires the team to always "do the right thing when no one is watching."

· Tech-enabled Philosophy: Familiarity with CRM and business operations software (we’ll train you on ours).

· This is an in-person role in the Hershey, PA area; candidates must reside within a 40 mile radius or willing to relocate.

Preferred Qualifications (Not Required):

· Experience managing field staff or logistics with dynamic daily route schedules.

· Background in service management or hospitality.

· MBA or equivalent business education/experience.

Why Join Trident Service Group?

At Trident Service Group, we pride ourselves on creating exceptional swimming pool experiences for our clients. Joining our team means becoming a key player in a company that values quality, innovation, and customer satisfaction. As the Branch Manager at Valley Pools, you'll have the opportunity to make a significant impact on our growth and reputation while working in a collaborative and supportive environment.

· Competitive base salary with performance-based profit sharing.

· Comprehensive benefits, including health, dental, and retirement plans.

· The chance to lead and grow a branch with a well-established reputation for excellence.

· Professional growth and development opportunities in a supportive environment.

How to Apply:

If you are a results-oriented leader with an entrepreneurial spirit and a drive for excellence, we want to hear from you! Please submit your resume or apply through our website at gotridentservice.com.

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