Job Description

View Common Definitions of terms found in this announcement. Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of the Chief Information Officer, in Washington, District of Columbia . These are non-bargaining unit positions. Limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Basic Qualifications: In order to meet basic qualifications for GS-2210 positions, individuals must have IT-related experience demonstrating each of the competencies defined below: Attention to Detail : Is thorough when performing work and conscientious about attending to detail. Customer Service : Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication : Expresses information effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving : Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your application package must demonstrate this experience. Examples of demonstration include: Attention to Detail: Meticulous; thoroughly reviews and proofreads various IT related data/information; dedicates focus to accomplish tasks that are complete, precise, and accurate to a given IT situation. Customer Service: Works with clients to assess IT needs, provide expert technical information or assistance, resolve complex or non-routine problems, or satisfy expectations; knowledge of available products and services; committed to providing quality IT products and services. Oral Communication: Expresses technical information effectively, considering the audience and nature of the information; makes clear and convincing presentations; listens to others, recognizes potential miscommunication, attends to nonverbal cues, and responds appropriately. Problem Solving: Identifies IT related problems using a variety of materials or sources; gathers and applies technical information to determine accuracy and relevance to moderately complex problems; uses sound judgment to generate and evaluate alternatives; makes decisions or recommendations that influence IT policies or programs and applies new developments to previously unresolved problems. Specialized Experience: In addition to demonstrating the basic qualifications listed above, applicants must also demonstrate possession of specialized experience. You qualify at the GS-13 level if you possess one (1) year of specialized experience equivalent to the GS-12 grade level performing duties as: Applies new information technology security developments to ensure current guidelines are updated accurately; Applies project management principles and methods to gain an overview knowledge of future IT enterprise infrastructure; Processes engineering concepts to comply with organizational standards; Supports implementation of infrastructure to secure and protect the environment. Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. National Service Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace #J-18808-Ljbffr Air Force Institute of Technology

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