Job Description

📩 If Interested, email your resume at shanu.s@acldigital.com.

Job Title: Support Specialist(Local Only)

Location: Nashville, TN (Onsite with potential hybrid flexibility after training)

Summary:

Looking for Support Specialist with strong system administration experience—not general IT or hardware support— This position is not a tech support/helpdesk role. It is focused on managing user access, workflow changes, system configurations, and documentation within regulatory software systems.

The ideal candidate will have prior experience as a system administrator or application support specialist , particularly in environments involving licensing, regulatory systems, or government processes.

Key Responsibilities:

• Serve as a system administrator for LARS and Zendesk platforms
• Process configuration changes, user access requests, and workflow updates
• Collaborate with application coordinators and QA teams to gather requirements and support testing
• Respond to system change requests within one business day and close them within three business days
• Maintain detailed documentation of all system changes in SharePoint and change logs
• Provide regular status updates to requesters and management
• Ensure all activities and communications are tracked in ServiceNow

This Role Does NOT Include:

• Hardware or connectivity support (e.g., PCs, printers, network issues)
• Traditional IT help desk ticket management for technical infrastructure

Technical Skills:

• Microsoft Excel and Word (Proficient)
• Familiarity with ticketing platforms and system logs
• Strong understanding of licensing or regulatory systems preferred

Ideal Profile:

• Works proactively and independently within structured workflows
• Demonstrates strong collaboration and follow-through
• Brings experience from public sector, healthcare, or other compliance-heavy environments

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