Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting companies across the USA and we are hiring “Technical Support Specialist" for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.
Technical Support Specialist
Location: Orem, UT (REMOTE)
Duration: 6+ months
Pay Rate: $20-$26/hr.
What you will do
The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.
As a member of this team, you will work within a dynamic environment that provides a platform for you to have an immediate impact.
How you will do it
As a Technical Support Specialist, you will be responsible for responding to customer calls daily professionally and efficiently, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products Intrusion product range, working on both application software and hardware products, providing feedback to customer, colleagues and managers and evaluation of products.
As a key player of the NA Technical Support Team, you will work within a dynamic environment that provides a platform for you to have a considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.
What we look for
(Required)
• Fluent in French is required)
• Strong Technical Background or Associative Degree or equivalent would be preferred.
• Tech-savvy individuals who can navigate IT and interactive communication tools.
• Experience in dealing with hardware and software issues.
• Strong troubleshooting skills.
• Action-orientated, self-starter takes initiative to resolve issues.
• Strong communication, interpersonal and problem-solving skills.
• Highly motivated, and able to develop resilient and positive professional relationships.
• Quick learner and team worker who provides effective communication to key stakeholders.
• M-F Shift work required to provide customer support to all markets (8am EST-8pm EST).
Thanks & Regards
Divya Dhyani
Technical Recruiter
Contact no:- (201) 484-7417 Ext:- 104
Email :- Dhyani.Divya@net2source.com
Net2Source
270 Davidson Ave, Suite 704, Somerset, NJ 08873
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